Bq99 Privacy Policy

When you create an account, play games, or place bets on bq99, you voluntarily provide certain personal information. We handle that information with the utmost care. bq99's Privacy Policy has been developed in accordance with international data protection standards.

Our core commitment is — Your personal data will never be sold or used for advertising purposes without your consent. and will always be stored in a secure environment.

Bq99 collects the following types of information:

Bq99 uses your data only for specific, legitimate purposes. Here is a clear breakdown of what each piece of data is used for:

• Account Management: Your identity and contact information are used to verify registration, authenticate logins, and secure your account.
• Payment processing: Your financial information is used to process deposits and withdrawals quickly and securely.
• Fraud Prevention: Technical and usage data is analyzed to detect unusual transactions or suspicious activity.
• Service Improvement: We analyze which games you play most and which features you use most frequently to continuously improve bq99.
• Personalized Experience: Usage data helps us recommend promotions and games tailored to your preferences.
• Legal obligation: Data may be disclosed to regulatory authorities or as required by a court order.
• Customer support: Your data helps us resolve complaints and queries quickly.

Bq99 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser.

• Essential cookies: These are essential for maintaining your login session and keeping your account secure. Disabling them may prevent the site from functioning properly.
• Preference Cookies: These cookies remember your language, theme, and other preferences.
• Analytics Cookies: To understand which pages get the most traffic and where users run into issues.
• Marketing Cookies: To show you promotions relevant to your interests. You can turn these off at any time from your settings.

You can delete cookies or block new ones at any time through your browser settings. Note that doing so may limit certain features.

Bq99 may share your information with third parties only in the following limited circumstances:

• Payment Service Providers: Only the minimum necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
• Identity Verification Service: Identity verification during the KYC process may be carried out through trusted third parties.
• Legal obligation: Data may be disclosed as required by court order, government directive, or regulatory authority.
• Fraud investigation: Data may be shared with law enforcement agencies in connection with investigations into money laundering or fraud.
• Business Succession: In the event that bq99 merges with another organization, data may be transferred — but you will be notified in advance.

Bq99 uses industry-standard technology and processes to keep your data secure. Our security framework includes:

• SSL/TLS Encryption: All communication across our website and app is secured with 256-bit SSL encryption. Look for the padlock icon in your browser.
• Data Encryption: Sensitive data stored on our servers — particularly passwords and financial information — is protected with AES-256 encryption.
• Two-factor authentication (2FA): OTP verification is required when logging into your account, preventing unauthorized access.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are monitored 24/7.
• Regular Security Audits: Independent third-party experts regularly audit our systems for vulnerabilities.
• Restricted Access: Only authorized personnel can access specific data, and all access is fully logged.

As a bq99 user, you have the following rights over your personal data:

• Right to Know: To find out what data we hold about you, submit a request — we will respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you can update it through your account settings or by contacting support.
• Right to erasure: You may request that your data be deleted under certain circumstances. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, email us at: support@bq99.bet

Bq99 does not retain your data longer than necessary. Our general policy is as follows:

• Active Accounts: All data is retained for as long as your account remains active.
• After Account Closure: Transaction and KYC data is retained for up to 5 years to meet legal and compliance obligations.
• Marketing Information: You will be removed from our marketing list immediately upon opting out.
• Cookies: Session cookies are deleted as soon as you close your browser; persistent cookies are stored for a maximum of 12 months.
• Support Conversations: Customer service records are retained for up to 2 years.

Bq99 strictly prohibits providing its services to anyone under the age of 18. Under this policy:

• Age is verified at the time of registration.
• We never knowingly collect personal information from minors.
• If we become aware that a minor has created an account, that account will be immediately closed and all associated data permanently deleted.
• Parents are encouraged to use parental control software to prevent minors from accessing the platform.

Bq99 may update this privacy policy when necessary. In the event of any changes:

• You will be notified in advance by email or SMS before any significant changes are made.
• Updated policies will be published on this page and the "Last Updated" date will be revised accordingly.
• If you do not agree to the updated policy, you may request to close your account.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: support@bq99.bet
• Live Chat: Click the chat button in the bottom-right corner of the website
• Response Time: Usually within 24 hours